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Terms and condition
Conditions: Railway House Management Company (Darlington) Limited
Register Number 6560659
Booking Procedure
The Railway House Apartments can only be booked on the website by phone or email.
Please note the apartment will be confirmed within 24 hrs of receiving the security deposit. We reserve the right to sell the apartment if we do not receive full security payment for your stay within 72hours.Email Address, mobile phone number and Full credit/debit card address must be given at the time of a booking.
1) Terms.
All terms are for the duration selected and for the accommodation as equipped and described. We reserve the right to alter prices which may go up or down at any time. We will advise you the current price
You must check your booking as well as all other documents we send you carefully as soon as you receive them. If any information appearing on any document appears to be inaccurate in any way, you must let us know straight away. We regret we cannot accept any liability to make changes if we are not notified of any inaccuracy in any document within 10 days of our sending it out (5 days for tickets) or before your stay, whichever is sooner. .
2. Payment
Apartments will be paid for prior to arrival. Bank transfers to the Nat West Details will be sent by email. For longer rental periods this could be made in stages which we be agreed at the time of booking.
3. Security Deposit
A security deposit is required of £500. This will be refunded on vacation of the apartment. However, you may be asked for an imprint of your credit card upon arrival to cover any incidental expenses, and will be required to sign the apartment’s terms and conditions. You agree and authorize that payment for any damage to the apartment and/or its contents, and/or for additional cleaning if required, is immediately payable and you authorize that we may take payment from your debit or credit card on behalf of the Owner with the card details you have provided to us.
4. Check-In & Check-Out Times
Check-in is from 16.00 and check-out is by 11.00. If you require transfers to and from the airport please book in advance. On check-out all keys must be returned. A fee of £100 plus VAT will be charged for keys not returned to apartment’s agent within 3 hours of the check out time. Should any keys be lost or stolen, the client will be liable for the full cost of an emergency locksmith plus any replacement fobs required for operating entrance doors
Please note we have detailed some outline terms in our cancellation policy below. You will be required to sign our check-in form on arrival to accept our detailed terms and conditions for your stay. We want to make your stay as comfortable as possible and these are codes of conduct we expect from our considerate guests. Your stay will be strictly in accordance with these terms and conditions, they will take priority over any other terms and will be available in the information pack in the apartment. The Owner requires you to leave everything in a clean and tidy condition and you are responsible for any damage done or loss sustained during your stay.
5. Changes by you.
Once a booking has been confirmed by us on behalf of your accommodation Owner, should you require it to be amended or re-invoiced for any reason (including for example accidental loss of the original invoice) then an administration fee of £25.00 will be charged. You may transfer your booking to someone else/another party (introduced by you) at any time providing you pay the administration fee of £25.00 and any outstanding balance.
Note: Bookings may not be transferred to other parties after we have received notification of cancellation.
6. Cancellation by you.
Telephone us immediately if you have to cancel and on the same day send us written confirmation by post, email or fax quoting your booking reference. Your cancellation is effective from the date we receive your written confirmation from you which will be acknowledged.
Cancellation Policy
Cancellations received more than 90 days prior to the date of arrival will be free of charge.
Cancellations received more than 29 days but less than 90 days prior to the date of arrival will be charged a fee of £117.50.
Cancellations received between 7 and 28 days prior to arrival will be charged a fee equivalent to 50% of the total stay.
Cancellations received less than 7 days prior to arrival will be charged a fee equivalent to 100% of the total stay.
Please Note: Any reduction in the length of the stay may be treated as a cancellation and charged accordingly, in addition to an amendment fee of up to £58.75.
7. Linen, Towels and Keys.
Provision of bed linen, duvets and towels will be as described in the accommodation description. You may be asked for a security or key deposit at some locations.
8. Identification:
Photo identification of the person whose name is on the booking may be required when checking in. If required, this will be stated on your confirmation documents.
9. Cancellation by your accommodation Owner.
Very occasionally, in circumstances of 'force majeure' as defined in clause 15, we or your accommodation Owner may have to cancel your booking. We will tell you as soon as possible, and offer you an alternative or a full refund. We regret we cannot pay compensation or any reimbursement of any expenses or costs you may incur as a result of any such cancellation or change.
10. Activities and facilities.
The accommodation Owner reserves the right to alter or withdraw amenities or facilities without prior notice where reasonably necessary due to repairs, maintenance, weather conditions and circumstances beyond its control.
11. Unreasonable behavior.
The Owners of all accommodation have the right to refuse to hand over accommodation if the unreasonable behavior of anyone in your party is likely to cause offence to other guests or to members of staff. In such cases all hire charges paid will be refunded in full as quickly as reasonably practicable, the contract will be terminated and the Owner will not have any further liability.
The Owners of all accommodation reserve the right to terminate a stay after the keys have been handed over, if the unreasonable behavior of anyone in your party is likely to impair the enjoyment, comfort or health of other guests or members of staff. In these circumstances, no refund will be given. NO LOUD MUSIC, NOISES, PROFANITY or other obnoxious behavior which is offensive to the other guests or to management. The comfort and rights of other tenants must be respected. ALCOHOLIC BEVERAGES are allowed only in moderation -- no drunkenness. Illegal drugs are strictly forbidden anywhere on the property.
12. Additional Charges.
You are liable to the Owner for any damage or breakages caused in the accommodation during the period of hire. The accommodation Owner has the right to enter any accommodation (without prior notice if this is not practical or possible) if special circumstances or emergencies arise (for example if repairs need to be carried out). The Owner expects the apartment to be left in a reasonable state on departure. If in the Owner’s opinion, additional cleaning is required, you will be liable to the Owner for the cost of this cleaning. See clause 4 above.
13. Party Type.
Group/Party Bookings. The organizer or leader of a group or party booking is responsible for providing the party details. Should you arrive at your accommodation with such a group without notifying us of the required details which we pass on to the Owner, the Owner has the right to refuse to hand over the accommodation to you. You may be asked to pay a Security Deposit at time of take-over.
Wheelchair/Disabled Persons. Some of the accommodation we feature is unsuitable for visitors with mobility difficulties. To ensure the accommodation and location booked is suitable for visitors with a disability, it is essential that all booking requests from parties including people with special needs, give us full and clear details of those needs at the time of booking. We also require confirmation as to whether or not the disabled visitor will be accompanied on their holiday by an individual able to attend to all their requirements which we will pass on to the accommodation Owner.
14. Special Requests
(e.g. for adjacent apartments on a specific floor). These cannot be guaranteed, but every effort will be made to satisfy them.
15. Force Majeure.
We, on behalf of ourselves as agent, and the accommodation Owner, do not accept responsibility or pay any compensation where the performance or prompt performance of the contract is prevented or affected by reason of circumstances which amount to "force majeure".
Circumstances amounting to "force majeure" include any event which we or the owners could not, even with all due care, foresee or avoid. Such circumstances include the destruction or damage of your accommodation (which cannot reasonably be remedied to a satisfactory standard before the start of your booking) through fire, flood, explosion, storm or other weather damage, break-in, criminal damage, riots or civil strife, industrial action, natural or nuclear disaster, fire, adverse weather conditions, war or threat of war, actual or threatened terrorist activity, epidemic and all similar situations beyond the owner's control.
16. Pets and Smoking.
We operate a No Smoking and No Pets policy in all the apartments. Please note we reserve the right to charge of £500 + loss of earnings related to fumigating cleaning the apartments for subsequent non smoking guests due to the booker or anyone else that smokes in the apartments whilst the apartment is let by the booker.
17. Number in your party.
The total number in your party must not exceed the capacity of the accommodation as advertised by us. Babies under 2 may or may not be counted as members of your party. The policy of your chosen apartment will be shown in the accommodation description.
18. Your Vehicles.
Your vehicles, their accessories and contents are left entirely at your risk. Neither your Owner nor we as agent are responsible for any loss or damage from or to any vehicle from any cause whatsoever. Parking and other regulations may vary from one apartment to another.
19. Comments or concerns.
You must notify any shortcomings with your accommodation to the Owner or their representative immediately so that remedial action, if appropriate, can be taken. If a significant problem is not resolved to your satisfaction, please contact us as soon as possible during your holiday and we will liaise with the Owner. It may affect the investigation of your complaint and may impact on the level of compensation that you may be entitled to if you fail to notify the Owner or his/her representative and ourselves of any complaint or claim during your stay and/or write to us with full details within 28 days after your stay had ended.
20. Personal Insurance.
You are strongly recommended to take out Personal Insurance for your trip.
21. Data Protection Policy.
In order to process your booking we need to use the information you provide such as name, address, any special needs etc.
Proper security measures are in place to protect your information which we pass on to the relevant Owner of your accommodation and travel arrangements. The information may also be provided to security or credit checking companies, public authorities such as customs/ immigration if required by them, or as required by law.
We will not, however, pass any information onto any person not responsible for part of your accommodation and travel arrangements. This applies to any sensitive information that you give us such as details of any disabilities, or dietary/religious requirements. If we cannot pass this information to the relevant suppliers, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant person.
